Often insurance companies DO NOT cover the cost of items such as shoe inserts, over the counter braces and splints, exercise equipment, thera-putty, etc. Therefore, the patient becomes responsible for these items. If you are concerned about insurance coverage of these items, please contact your insurance prior to accepting any of these items. We will bill your insurance; however, we do offer prompt payment discounts on these items if paid at the time of service. If insurance does pay for the item at a later date, your money will be refunded to you.